Running a shop or a cafe in Malaysia often means being the cashier, the stock-taker and the accountant at once, with the numbers left for after closing. Qashier, the merchant platform behind many local tills, has built a tool aimed squarely at that after-hours grind. QashierGM is an AI general manager that reads a business's own sales, payouts and menu, and answers questions about them in plain language.
"Most small business owners can't afford a general manager, so they become one after closing, going through reports at midnight," said Christopher Choo, Qashier's co-founder and chief executive. QashierGM is pitched as that missing manager: it already knows the business, and it does not change anything without asking first.
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Quick facts
- What: QashierGM, an AI general manager inside the QashierHQ app, plus Crew, a team chat
- Malaysia: rolling out to Qashier merchants in November 2026
- Cost: no extra charge on the relevant Qashier plans, per the company
- Languages: English, Mandarin, Malay and Thai
Qashier says it serves more than 25,000 merchants across Singapore, Malaysia, Thailand and the Philippines. It is licensed by the Monetary Authority of Singapore as a major payment institution, has been profitable since December 2025, and raised US$6.125 million in Series A+ funding in June 2026.
What QashierGM actually does
QashierGM lives inside QashierHQ, the web and mobile app (Android and iOS) that Qashier merchants already use to manage sales, payouts, products and staff. Owners can ask why a payout came in lower than the day's takings, which outlet is lagging this week, or what sold best, and get an answer drawn from their real transactions rather than a generic reply. It went through an open beta from September, with cafe and restaurant operators the most active users, many now asking it to suggest year-end festive promotions built around their best sellers.
It also takes routine admin off the owner's plate. Ask it to change a price, mark an item sold out or add a product, and it shows a card spelling out exactly what will change and where. Nothing goes live until the owner taps confirm. Owners can set alerts in their own words, such as a nudge on unusual refunds or when the first staff member clocks in, and operators running several outlets can compare stores and push one change to every branch at once.
Those payouts add up across the network: Qashier says it processes over US$1 billion in annualised payment volume.
Crew brings the assistant into the team chat
Alongside QashierGM, Qashier launched Crew, a work chat for a merchant's whole team that sits apart from the personal messaging groups where shift details tend to get lost. Staff get direct messages, group chats and announcements, and anyone can pull the assistant into a conversation by tagging @GM to check a figure, update an item, or send a customer an invoice with a payment link. QashierGM acts only within the permissions of the person who tags it, so floor staff and managers see different things, and it posts an update when an invoice is paid.
When Malaysian merchants get it
QashierGM and Crew are live now for Qashier merchants in Singapore, at no extra cost on the relevant plans, with Malaysia, Thailand and the Philippines following this month, November 2026. Both work in English, Mandarin, Malay and Thai. Connectors to outside tools such as Gmail and Google Business Profile are due in November too, which would let the assistant reach supplier emails and Google reviews instead of staying inside Qashier.
It is one of several platforms competing to run the Malaysian checkout, where SMEs are already adding cross-border payment options to catch tourist spend, and where DuitNow now makes up four in five transactions on the country's main payment systems.
For a Malaysian owner used to reconciling the till at midnight, the appeal is narrower than the usual chatbot promise: ask a question in plain language and get an answer from the real numbers, without building the report first.
