Apple Announces Free Repairs For Select Mac Mini Devices With M2 Chip

This service programme specifically targets Mac mini (2023) models featuring the M2 chip that are experiencing an unexpected "no power" problem. The issue is limited to devices manufactured within a specific window: between 16 June 2024 and 23 November 2024.

No other Mac mini models are part of this particular programme, so if you have an M1 or an M2 Pro/Max model, this programme doesn't apply to you.

Before you head to a store, check if your device qualifies for the programme. You'll need your Mac mini's serial number, and then use Apple's dedicated serial number checker (usually found on Apple's support website for these programs).

Here's how to easily find your serial number:

1. About This Mac: Click the Apple menu in the corner of your screen, then choose "About This Mac". The window that appears will display your model name and serial number.
2. System Information App: Hold the Option key, then click the Apple menu > System Information. Select "Hardware" in the sidebar, and you'll find the serial number on the right.
3. Physical Device or Packaging: The serial number is often printed on the underside of your Mac mini, near the regulatory markings, or on the original product packaging.
4. Apple ID Account: Sign in to account.apple.com, click "Devices" in the sidebar, then select your Mac mini if listed.

Once you have your serial number, you can enter it on the "Mac mini Service Programme for No Power Issue" website. This will confirm your exact model name and allow you to see if your device is eligible for this specific programme.

If your Mac mini is eligible, you can send it for service by:

• Apple Authorised Service Provider: Find a service center near you.
• Apple Retail Store: Make an appointment at the Apple Store at The Exchange TRX.
• Apple Support: Contact Apple directly for further assistance and guidance.

Before any service is performed, your Mac mini will be examined to confirm its eligibility. It's important to note that if your device has any damage that prevents the repair from being completed, that issue will need to be resolved first, and there may be a cost associated with that additional repair.

This worldwide Apple programme covers eligible Mac mini devices for three years after the first retail sale of the unit. However, Apple may restrict or limit repair to the original country or region of purchase. Also, this programme does not extend the standard warranty coverage of your Mac mini.

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