Harvey Norman Malaysia recently marked a significant milestone with the grand opening of a refreshed, upgraded flagship store at Mid Valley Megamall. This latest expansion aims to offer ease of retail shopping as well as innovation introduction for customer's reference and convenience, redefining home and lifestyle retail in Malaysia.
Bernice Kwok, Managing Director of Harvey Norman Singapore & Malaysia, shared her excitement: “Harvey Norman, and this flagship store is a testament to our commitment to innovation, quality and customer satisfaction. Designed as an experiential hub, it welcomes families and individuals with a wide range of products— home and kitchen appliances, computers & communications, furniture, and bedding —all under one roof."
"More than just a retail space, it offers consumers the opportunity to discover how AI-powered solutions can simplify tasks and enhance their lifestyles through the latest smart appliances and technologies. We’re also excited that our new flagship store will be playing host to regular events like product launches, cooking demos, and workshops to engage and connect with our customers.” Benice Kwok added.
Editor
Jodee Tan chevron_right
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A Flagship Store Designed for Evolving Trends
Harvey Norman’s new flagship store is designed to keep customers connected to the latest innovations in technology and home solutions.
For starters, visitors can engage with smart appliances and modern home furnishings, transforming everyday tasks into efficient and enjoyable experiences.
By offering interactive workshops and curated product showcases, the store creates an immersive atmosphere where customers can discover the true value of advanced home solutions and learn how these innovations can seamlessly enhance their lifestyles.
Sleep Well With Harvey Norman
At the core of the store is bedMATCH®, an exclusive AI-powered Smart Sleep Technology and the first of its kind in Malaysia. The scientific diagnostic system analyses a customer’s body profile and sleep habits to provide personalised mattress recommendations.
Each mattress is labelled with one of four colour-coded firmness levels - Gold (Soft), Green (Medium), Blue (Firm), and Red (Very Firm), making the selection process simple and precise. In just five minutes, bedMATCH® powered by AI delivers a tailored solution, ensuring optimal comfort and support for a perfect night’s sleep - reinventing the way we think about rest.
Be On Track With The Latest Computers
Building on this commitment to AI-powered convenience, Harvey Norman is also introducing NextGen AI Laptops, guided by trained Harvey Norman AI Experts who assist customers in finding the best technology solutions from enhancing creativity to streamlining work tasks. These innovations mark a new era in smart productivity tools, showing how Harvey Norman continues to make technology more accessible and personalised to meet customers’ individual needs.
As part of its ongoing CSR efforts, Harvey Norman has also donated 24 AI laptops valued at up to RM97,000 to secondary school students in need. This Harvey Norman initiative aims to bridge the Malaysian digital divide by providing students from low-income families with essential technology to enhance their education experience.
By equipping these students with modern learning tools, Harvey Norman ensures that the benefits of technology are accessible to all, empowering them to succeed academically, regardless of their circumstances.
Grand Opening Promotions and Family-Friendly Activities
To celebrate the launch, Harvey Norman’s Mid Valley Megamall flagship store will host exciting activities and promotions from 30 October to 3 November 2024. Shoppers can participate in the RM1 Lucky Draws, with prizes up for grabs worth over RM40,000, and the Guaranteed Sure Win offers vouchers and prizes valued at over RM14,500 with a minimum spend of RM300 per receipt.
There are also fun family activities such as arts and crafts workshops, face painting, along with entertaining performances. Guests can also attend a sharing session by Adam Lobo on tech trends and enjoy complimentary coffee by Philips throughout the weekend.
Shop With Confidence
Harvey Norman’s "Shop with Confidence" promise ensures peace of mind with price guarantees, same-day delivery, product care options, and a 14-day exchange policy. Customers can also enjoy flexible payment options, including instalments of up to 48 months and Buy Now, Pay Later services, providing financial flexibility to suit every consumer need.
With its focus on delivering exceptional customer service and an immersive shopping experience, Harvey Norman ‘s new flagship store is set to be a premier destination for all home and lifestyle needs, with the aim to establish 80 stores nationwide in the future.
For more information on Harvey Norman, its new Mid Valley Megamall flagship store, grand opening special activities and promotions, visit the Harvey Norman Malaysia Facebook page.
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